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  1. FXPESA
  2. Is something not working?

Is something not working?

Registration

  • I can’t sign up
  • Does my Email or phone number already exist?
  • Why is my phone number not being accepted?
  • Why is my Email address not being accepted?

MyFXPesa Client Portal

  • My Menu Tab is not Active on the FXPESA APP?
  • What does Error 1015 mean?
  • Why have I been banned/locked out from accessing my portal?
  • How do I reset my client portal password?
  • I can’t add an additional account
  • I can’t upload my documents
See all 7 articles

Deposit and Withdrawals

  • Why is my deposit or withdrawal rejected?
  • I can’t deposit funds
  • I can’t withdraw funds
  • Why did I receive my withdrawal amount less than the amount I requested?
  • Why did you deposit in my account less than the amount I transferred?
  • Why I haven’t received my withdrawal yet?
See all 7 articles

MT4 platform

  • Why am I getting the error ‘Authorization Failed’ when trying to login to my account?
  • Why Can't I place a trade on a CHF Pair?
  • How can I install MT4 mobile application?
  • How do I reset my MT4 password?
  • I’m getting the error ‘Trade is not allowed’
  • Why I cannot close my order?
See all 16 articles
Margined Forex and CFD trading are leveraged products and can result in losses that exceed deposits. The value of your contract can fall as well as rise, which could result in receiving back less than you originally deposited. Please ensure you understand the risks and be sure to manage your risk exposure effectively. FXPesa does not provide any investment advice.
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