"Authorization Failed" is an error message that appears on the MT4/MT5 account after you enter your your login credentials incorrectly. You will need to double-check your credentials before logging in.
- You will need to check if your Login Id is Accurate.
- You will need to check your password is correct.
To change your MT4/MT5 password on FXPesa, Kindly follow the procedure below:
First, log into your client portal first via the following link: https://portal.fxpesa.com
Kindly note that to reset your live account password, log into your client portal first via the following link: https://portal.fxpesa.com
Once logged in, to reset your LIVE ACCOUNT trading password, proceed to the LIVE ACCOUNT section on the dashboard and at the far right, click on ''RESET PASSWORD'' tab. Please see an illustration on the screenshot below: