Your deposit might not be applied to your trading account for the following reasons:
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Third-party deposit
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We don’t accept payments from accounts not in your name -funds will be reversed.
- Learn more about third-party payments.
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Pending approval
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Some deposits require manual review by our Payments Team.
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Funds sent to Landing Wallet
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Log in to the Client Portal > go to Transfers > move funds to your trading account.
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Technical delays
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Temporary issues may delay processing.
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Funds not received
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Share your proof of payment to help us trace the deposit.
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Timelines:
Deposits are processed within standard timelines. See expected processing times here.
Still unsure? Contact backoffice@fxpesa.com with your transaction details.