The “Invalid Account” error on your MT4 platform typically appears when there is an issue with your login credentials.
Steps to Resolve the Error:
-
Double-Check Your Login Details:
- Ensure you’re entering the correct Account Number, Password, and Server Name.
- Remember, login details are case-sensitive, so even a small typo (e.g., capitalization or spaces) can cause this error.
-
Verify Your Account Status:
- Make sure your account is active and hasn’t been disabled/archived. If you suspect your account may be inactive, please contact customer support for assistance.
-
Select the Correct Server:
- Double-check that you’ve selected the correct server when logging in. For example, you may need to choose between FXPesa-Live or FXPesa-Demo servers.
-
Reset Your Password:
- If you’ve forgotten your password or think it may be incorrect, you can reset it directly here.
-
Ensure a Stable Internet Connection:
- A weak or disconnected internet connection may interfere with your login attempt. Make sure your network is stable.
-
Restart the MT4/MT5 Platform:
- Close and reopen the MT4/MT5 platform to refresh your session and try logging in again.
Still Having Issues?
If the error continues after following the steps above, don’t hesitate to contact our support team. Be sure to include screenshots or any relevant details to help resolve your issue quickly.