To withdraw funds from your account, click on the “Withdrawals” tab. Withdrawals can be made through Mobile Money, Bank Transfers, Skrill and Neteller.
1. Mobile Money
1.1 To request a withdrawal to your ''Mpesa'', click on the tab under “Withdrawals,” and you will be redirected to a new page.
1.2 Please select the account from which you wish to withdraw, specify the amount to be withdrawn, choose the payment provider, enter the portal password, and then submit your request.
2. Bank Transfer:
2.1 To request a withdrawal to your bank account, click on the “Bank/ Local Bank Transfer” tab under “Withdrawals,” and you will be redirected to a new page.
2.2 First, select the account from which you would like to withdraw your funds and indicate the amount you wish to withdraw.
2.3 Fill out your bank account details as required in the form. Once you’ve filled out all the required information, please click submit.
If this is your initial withdrawal request via Bank Transfer, FXPESA will require a Bank Statement upload for our team to verify your bank details to ensure accuracy, quicker and safer payments.
2.4 A pop-up page will request you to upload your bank statement (within the last 3 months). You will be able to select your statement or image from your computer by clicking ‘Choose a file’ then searching for the statement which corresponds to the details you submitted in the request.
2.5 Alternatively, you can take a photo using your mobile by clicking ‘Choose a file’, then take a photo of your statement or search in your images/documents for the statement.
2.6 Once you add the statement, please click ‘Upload Documents’ for the file to be sent to our Back Office team to save and approve your withdrawal request.
3. Skrill:
3.1 To withdraw funds to your Skrill account, click on "Skrill" under the Withdrawals tab.
3.2 Please select the account from which you would like to withdraw your funds, specify the amount you wish to withdraw, then provide your Skrill email address, and finally, enter your FXPESA Portal password.
Your withdrawal will be received by our payments team, who will process it within one working day. You will only be able to withdraw via Skrill if you deposited via the same channel
4. Neteller:
4.1 To withdraw funds to your Neteller account, click on "Neteller" under the Withdrawals tab.
4.2 Please select the account from which you would like to withdraw your funds. Subsequently, kindly enter the amount you wish to withdraw, followed by your Neteller email address and finally, enter your FXPESA Portal password
Your withdrawal will be received by our payments team, who will process it within one working day. You will only be able to withdraw via Neteller if you deposited via the same channel
Please take a more comprehensive review of your withdrawal options in the Deposit & Withdraw section of our help center.