You can submit your withdrawal request through the client portal at any time, however your withdrawal request will be processed during the core business hours 09:00-18:00 GMT+3 on working days (Monday -Friday) and Sunday(9am to 6pm)
Please note the following ;
- First-time mobile money withdrawals are processed manually so that the payments team can verify the client's withdrawing number. Subsequent withdrawals are instant for KES and UGX. TZS mobile money withdrawals are not instant and will be processed during the mentioned working hours.
- Bank withdrawals are only processed during working days.
- Skrill and Neteller withdrawals are not instant and will be processed on the next working day.
- Card withdrawals are not instant and will be processed on the next working day. Card withdrawals may take between 5- 15 working days for the funds to be received by the client.