You may submit your withdrawal request through the client portal here at any time. However, please be aware that your withdrawal request will only be processed during our core business hours, which are from 07:00 to 21:00 GMT+3 on working days (Monday to Friday) and on (Sunday) from 09:00 to 18:00 GMT+3
Please take note of the following:
- For first-time mobile money withdrawals, the payments team manually verifies the client's withdrawing number. Subsequent withdrawals for KES, UGX, and TZS are processed instantly.
- Bank withdrawals are only processed on working days.
- Withdrawals via Skrill and Neteller are not processed instantly and will be processed during working hours.
- Card withdrawals are also not processed instantly and will be processed during working hours. Please note that it may take between 5 to 15 working days for the funds to be received by the client.