If you’re unable to log in to the MT4 platform, the error message displayed in the bottom-right corner will typically indicate the issue. Below are the most common login errors and how to resolve them:
1. ‘Invalid Account’ Error
This error usually occurs due to one of the following reasons:
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Incorrect Login Credentials:
Double-check that you're entering the correct MT4 account number, password, and server name. Make sure all details are entered correctly (case-sensitive). -
Outdated MT4 Version:
Using an old version of the MT4 terminal can lead to login issues. Update your MT4 platform to the latest version to ensure compatibility. -
Account Status:
If your account has been disabled, you may encounter this error. If you're confident the credentials are correct but still seeing the error, please contact our support team at support@fxpesa.com for assistance.
2. ‘No Connection’ Error
This error happens when your MT4 platform cannot connect to the server. Here's how to fix it:
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Check Your Internet Connection:
Ensure that you have a stable internet connection. A weak or intermittent connection can prevent login. -
Firewall or Antivirus Interference:
Your antivirus software or firewall might be blocking the connection. Make sure to allow access to the MT4 platform in your security settings. You may need to whitelist the application or disable the firewall temporarily to test the connection.