How to Reset Your Client Portal Password

1. If You Remember Your Current Password:

1. Log in to your client portal here.
2. In the top right corner of the page, click on the icon where your client name is displayed.
3. From the drop-down menu, select "My Settings".
4. In the settings page, choose the option to "Change Password" and follow the prompts to set a new password.

2. If You Forgot Your Password:

1. On the login page, click on the "Forgot Password" link.
2. Enter your registered email address and click "Confirm".
3. Check your email inbox for a password reset link (it might take a few minutes).
4. Click the reset link in the email and follow the instructions to set a new password.

See the Diagram below for an illustration:

3. Troubleshooting Errors:

If you encounter issues, here are some common solutions:

• Error: "SESSION EXPIRED" (on a computer):

  1. Press CTRL+F5 to refresh the page and clear your cache.
  2. Alternatively, clear your browsing history manually and try again.
  3. If the issue persists, switch to a different browser (e.g., Chrome, Firefox).

• Error: "SESSION EXPIRED" (on a phone):

  1. Clear your browsing history from your phone's browser settings.
  2. Open a different browser (e.g., Safari, Chrome) and try again.
  3. Repeat the steps to reset your password.

Tips for a Smooth Process:

• Ensure that your email address is correctly entered using the "Forgot Password" feature.
• Check your spam or junk mail folder if you don’t receive the reset email.
• Make sure your internet connection is stable during the process.