Refunds will occur where your pending deposits are rejected and the funds returned to the sender.
Refunds are processed within the following time frames depending on the channel you used to transact:
- Mobile Money - Within 1 working day
- Skrill and Neteller - Within 1 working day
- Cards - Between 5 to 15 working days
- Bank - Will depend on the bank and the mode of payment used to transfer funds such as RTGS or Pesalink