Mobile money account verification may be required in the following situations:
- In verifying the recipient's withdrawal account where the depositing number varies from the phone number on the client portal.
- For processing a pending deposit to confirm the sender's details.
- For verification of client details on number change requests.
You may share the mobile money account verification details by emailing our payments team at backoffice@fxpesa.com
Acceptable mobile money account documentation should:
- Clear to read (preferably a scanned copy)
- Have the name on the statement must correspond with the name on your trading account
- Have the contact number must correspond with the number used for the transaction